Mobility equipment repairs and servicing
Mobility equipment that is not working properly can affect your safety and independence. Country Mobility Trends helps with repairs, servicing and practical support for mobility scooters, wheelchairs, walkers, lift chairs and other equipment. Contact us to describe the issue and we will help you work out the next step.
Repairs.
Servicing.
Practical support to keep equipment moving.
When repairs or servicing can help
If mobility equipment is difficult to use, unreliable, damaged or due for a check, it is worth getting advice before the issue becomes more serious.
Equipment is not working properly
If your mobility scooter, wheelchair or other equipment is not operating as expected, the team can help you understand the next step.
Battery or charging issues
If equipment is losing charge quickly, not charging properly or has reduced range, a battery or charging check may be needed.
Tyres, brakes or movement issues
If equipment feels unstable, difficult to steer, noisy or harder to move, servicing may help identify the cause.
General wear and tear
Regular use can lead to worn parts, loose fittings or small issues that should be checked before they become bigger problems.
Safety or reliability concerns
If you are worried equipment may not be safe or reliable, it is best to stop using it where appropriate and contact the team.
Scheduled maintenance
Routine servicing can help keep equipment working properly and support safer day-to-day use.
Mobility equipment can develop issues through regular use, age, storage, transport or everyday wear and tear. A service check can help identify what may need adjustment, replacement or further attention.
Common issues may include:
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Battery checks and replacement
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Charging issues
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Reduced scooter range
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Tyre wear or punctures
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Brake adjustments
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Wheel or caster issues
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Steering concerns
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Loose or worn parts
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Seat, armrest or footrest issues
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Frame or folding mechanism checks
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Noises, vibration or movement concerns
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General safety and reliability checks
1.
Contact Us
Call, email or send an enquiry with details about the equipment, the issue, and your location.
2.
Describe the problem
Tell us what the equipment is doing (or not doing). Photos can help. Use the file upload in the enquiry form if useful.
3.
We assess and advise
The team will advise whether the equipment needs to come in, what the likely repair involves, and a rough timeframe.
4.
Service and return
We carry out the repair or service and let you know when the equipment is ready.
How to book a repair or service
Getting your equipment assessed starts with a simple conversation. Here is what to expect.
What we repair and service
Country Mobility Trends can assist with repairs and servicing for a range of mobility and daily living equipment. Common equipment types include:
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Mobility scooters
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Power wheelchairs and manual wheelchairs
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Walkers and rollators
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Lift chairs and electric recliners
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Bathroom and shower aids
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Beds and bedroom equipment
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Other mobility and daily living equipment — contact us to discuss
If you are unsure whether we can help with your specific equipment, contact us with the make and model and the team will let you know. We can often assist with equipment that was not purchased from Country Mobility Trends.
Repair and Service Enquiry
The more detail you can provide about your equipment, the better and quicker it is for the team to provide the right advice and next steps.
Helpful details to include:
Type of equipment (make and model if known)
Description of the issue
How old the equipment is
Where you are located
Photos if the damage or issue is visible
Whether the equipment was purchased from Country Mobility Trends
Any relevant funding or provider details
Whether funding or provider support is involved
Repairs and servicing FAQs
Q: What types of equipment do you repair and service?
A: Country Mobility Trends can assist with repairs and servicing for mobility scooters, manual and powered wheelchairs, walkers and rollators, lift chairs and electric recliners, and other mobility and daily living equipment. If you are unsure whether we can help with your specific item, contact us with the make and model and we will let you know.
Q: Do you service equipment I did not buy from Country Mobility Trends?
A: In many cases, yes. We can often assist with equipment purchased elsewhere, depending on the make, model and type of repair needed. Include the make and model in your enquiry and the team will advise whether we are able to help.
Q: Do I need to bring my equipment into the store?
A: In most cases, yes. Equipment will generally need to come in to the store for assessment and repair. If you have difficulty transporting the equipment, include your location in your enquiry and we can discuss what may be possible.
Q: How long does a repair or service take?
A: Turnaround time depends on the type of repair, parts availability and current workload. The team will give you a timeframe when they assess the job. If the repair is urgent, let us know when you make your enquiry.
Q: Is loan equipment available while mine is being repaired?
A: Loan equipment availability varies depending on what we have in stock at the time. If you need something to use while your equipment is being repaired, mention it in your enquiry and the team can check what may be available.
Q: Can you help if my equipment is out of warranty?
A: Yes. We can assess out-of-warranty equipment and advise on repair options, parts availability and whether repair is likely to be the most practical solution given the age and condition of the item.
Q: My scooter or wheelchair has stopped working — is it safe to keep using it?
A: If you have concerns about the safety or reliability of your equipment, stop using it where you can do so safely and contact us as soon as possible. Do not continue using equipment that feels unstable, behaves unexpectedly or that you are unsure about.
Q: Can you help with a battery replacement?
A: Yes. Battery checks, battery replacement and charging issues are among the most common requests we receive. Contact us with the make and model of your equipment and we can advise on battery options and availability.
Q: What should I include when I make a repair enquiry?
A: It helps to include the make and model of the equipment if known, a description of the issue, roughly how old the equipment is, whether it was purchased from Country Mobility Trends, your location, and any relevant funding or provider details. Photos of the damage or issue are also useful — use the file upload in the enquiry form below.
Q: Can repairs be covered by NDIS or other funding?
A: In some situations, repairs and servicing may be covered by NDIS, Home Care Packages or other support pathways, depending on the person's plan, provider and circumstances. If funding support may be involved, include those details in your enquiry and the team can help guide you through the next step.
Q: Do you do routine servicing, or only repairs?
A: Both. Routine servicing and maintenance checks are just as important as repairs. Regular servicing can help identify small issues before they become bigger problems and keep equipment working safely for longer. Contact us to discuss what your equipment may need.