Privacy Policy
This Privacy Policy explains how Country Mobility Trends collects, uses and manages personal information provided through our website, enquiries and contact forms.
Last updated: June 3rd, 2026
Country Mobility Trends respects your privacy and is committed to handling personal information carefully and responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we may use it and how you can contact us if you have questions about your personal information.
By using this website or submitting an enquiry, you agree to the handling of your information as described in this Privacy Policy.
Information We Collect
We may collect personal information when you contact us, submit an enquiry, call us, email us or interact with our website.
The information we collect may include:
Your name
Phone number
Email address
Suburb or location
Preferred contact method
Details about the product, service or support you are enquiring about
Information about mobility equipment, hire, repairs, servicing or funding support needs
Information about the person the enquiry relates to, if you are enquiring on behalf of someone else
Details about NDIS, Home Care Packages, aged care support, providers, plan managers or support coordinators, where relevant
Photos, documents or other information you choose to provide through an enquiry
Website usage information, such as pages visited and general interaction data
We only ask for information that helps us understand and respond to your enquiry.
How We Collect Information
We may collect personal information when you:
Submit an enquiry form on our website
Contact us by phone
Contact us by email
Visit one of our locations
Ask about mobility equipment, hire, repairs, servicing or funding support
Provide information to help us respond to an enquiry
Interact with our website or online content
We may also collect information from a family member, carer, support coordinator, provider or health professional where they contact us on your behalf.
Why We Collect Information
We collect information so we can:
Respond to enquiries
Contact you about your request
Understand what product, service or support you may need
Discuss mobility equipment options
Discuss hire availability
Assist with repairs or servicing enquiries
Provide practical information about funding support pathways
Prepare quotes or product information where requested
Communicate with family members, carers, support coordinators, providers or health professionals where relevant
Improve our website, services and customer experience
Maintain appropriate business records
We do not collect personal information unless it is reasonably needed for our business activities.
How We Use Information
We may use your personal information to:
Respond to your enquiry
Call or email you about your request
Provide product, hire, repair, service or support information
Follow up on previous enquiries
Coordinate practical next steps, such as showroom visits or service bookings
Prepare information requested by you or someone acting on your behalf
Improve our website and customer service
Comply with legal, administrative or business requirements
We do not sell your personal information.
When We May Share Information
We may share personal information where it is reasonably necessary to respond to your enquiry or provide support.
This may include sharing information with:
Country Mobility Trends staff
Suppliers or service providers where product, parts, repair, hire or delivery information is needed
Plan managers, providers, support coordinators or health professionals, where you have requested or authorised this
Technology providers that help operate our website, forms, email, analytics or business systems
Professional advisers where required
Government, regulatory or legal authorities where required by law
We will not share your personal information for unrelated purposes without your consent unless required or permitted by law.
Sensitive Information and Health-Related Details
Some enquiries may include sensitive information, health-related details or information about disability, mobility, care needs or support pathways.
Please only provide information that is relevant to your enquiry.
Where sensitive or health-related information is provided, we use it only for the purpose of understanding and responding to your enquiry, unless you have authorised another use or disclosure, or we are required or permitted by law.
If you are enquiring on behalf of another person, please make sure you have their permission to provide their personal information.
Website Analytics and Cookies
Our website may use cookies, analytics tools and similar technologies to understand how people use the website and to help improve performance, content and user experience.
This information may include:
Pages visited
Time spent on pages
Device and browser information
General location information
Referral sources
Website interactions, such as button clicks or form submissions
This information is generally used in an aggregated or non-identifying way.
You can usually adjust your browser settings to block or delete cookies, although some website features may not work as intended.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in website systems, email systems, business records or other secure digital platforms used by Country Mobility Trends.
No method of electronic storage or transmission is completely secure. However, we aim to use reasonable safeguards appropriate to the information we hold.
We keep personal information for as long as reasonably needed for the purpose it was collected, to manage ongoing enquiries or services, or to meet business, legal or administrative requirements.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask that incorrect information be updated.
We may need to verify your identity before responding to an access or correction request.
In some circumstances, we may not be able to provide access to certain information, such as where an exception applies or where providing access would affect another person’s privacy.
Third-Party Links
Our website may include links to third-party websites, such as Google Maps, supplier websites or other external resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing personal information.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically so you understand how we handle personal information.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Country Mobility Trends.
Email: sales@countrymobilitytrends.com.au
Pambula: 0408 828 042
Cooma: 0456 738 271